Contact Us

Contact PetGlimmer

We are here to help make your shopping experience as simple and enjoyable as possible.

For questions about our products, your order, shipping, returns, refunds, or any other store-related matter, please contact our customer support team using the information below.

Customer Support

Email: support@petglimmer.shop
Phone: (877) 764-3772

Mailing Address

PetGlimmer
5130 Av. Prince-of-Wales
Montréal, QC H4V 2N1
Canada

Support Hours

Our customer support team is available:

Monday through Friday: 9:00 AM–5:00 PM Eastern Time
Saturday, Sunday, and public holidays: Closed

Messages received outside our normal support hours will be reviewed on the next business day. We generally respond to customer inquiries within 1–2 business days.

Order Assistance

When contacting us about an existing order, please include:

  • Your full name
  • Your order number
  • The email address used during checkout
  • A brief description of your question or concern
  • Photographs or videos when reporting a damaged or incorrect product

Providing this information will help us review your request more quickly.

Please do not send returned products to our business address without first contacting our support team and receiving return instructions. Unauthorized returns may not be accepted or correctly processed.