Terms of service
Terms of Service
Last updated: August 5, 2026
These Terms of Service govern your access to and use of petglimmer.shop, including all information, products, features, services, and transactions made available through the website.
The website is operated by PetGlimmer. Throughout these Terms, the words “we,” “us,” and “our” refer to PetGlimmer.
By accessing our website, creating an order, or purchasing a product, you agree to these Terms of Service and all policies referenced within them.
1. Eligibility
By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you have permission from a parent or legal guardian.
You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
2. Online Store Terms
You agree not to:
- Violate applicable laws or regulations
- Interfere with the security or operation of the website
- Introduce malicious software, viruses, or harmful code
- Attempt to gain unauthorized access to our systems
- Use false billing, shipping, or account information
- Purchase products for unlawful resale or deceptive purposes
- Copy or exploit website content without authorization
We reserve the right to refuse or cancel service where fraud, abuse, unauthorized activity, or a violation of these Terms is reasonably suspected.
3. Product Information
We make reasonable efforts to display product descriptions, photographs, dimensions, colors, materials, and features accurately.
However, product colors and appearance may vary slightly due to:
- Screen and device settings
- Lighting conditions
- Manufacturing updates
- Product photography
- Reasonable production variations
Packaging may also vary without materially affecting the intended function of the product.
Customers should review the full product description and available specifications before placing an order.
4. Pet Safety and Product Use
Pet products should be selected according to the animal’s size, age, behavior, and chewing habits.
Customers are responsible for:
- Supervising pets during play
- Inspecting products regularly for wear or damage
- Removing damaged products from use
- Selecting an appropriate product size
- Following all instructions and warnings
- Keeping small parts away from children and animals when necessary
No pet toy is indestructible. PetGlimmer is not responsible for harm caused by misuse, lack of supervision, improper product selection, or continued use of a damaged product, except where liability cannot legally be excluded.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Contact a qualified veterinarian for health-related advice.
5. Pricing and Payment
Product prices are displayed on the website and may change without notice.
The final amount payable will be shown during checkout. Depending on the customer’s location, applicable taxes, duties, or currency conversion charges may apply.
We accept payment methods displayed at checkout. By submitting payment details, you confirm that:
- The information is accurate
- You are authorized to use the selected payment method
- Sufficient funds or credit are available
- We may charge the total order amount
We reserve the right to correct pricing errors and cancel affected orders. If an order is canceled after payment, the amount paid will be refunded.
6. Order Acceptance
An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted.
We may cancel or limit an order because of:
- Product unavailability
- Pricing or description errors
- Payment authorization failure
- Suspected fraud or unauthorized activity
- Shipping restrictions
- Incorrect or incomplete customer information
- Unusually large quantities
If we cancel a paid order, the applicable amount will be refunded to the original payment method.
7. Shipping and Delivery
PetGlimmer provides free worldwide shipping.
Our estimated delivery timeframe is 7–10 days under normal circumstances. Delivery dates are estimates and are not guaranteed.
Delays may occur because of customs procedures, carrier disruptions, severe weather, holidays, incorrect addresses, remote delivery locations, or events outside our reasonable control.
Additional shipping details are provided in our Shipping Policy.
8. Returns and Refunds
Eligible products may be returned free of charge within 30 days of delivery, subject to our Return and Refund Policy.
Customers must contact us before returning a product. Unauthorized returns may not be accepted or processed.
9. Accuracy of Customer Information
You agree to provide complete, current, and accurate contact, billing, and shipping information.
PetGlimmer is not responsible for delivery problems resulting from incorrect or incomplete customer-provided information.
Contact us as soon as possible if you discover an error. Changes may not be possible after an order has entered processing.
10. Third-Party Services
Our website may use or link to third-party services, including Shopify, payment processors, delivery companies, analytics providers, and social media platforms.
Third-party services operate according to their own terms and privacy practices. We are not responsible for third-party websites or services that we do not own or control.
11. Intellectual Property
All website content, including text, graphics, branding, logos, layout, product presentation, and original media, belongs to PetGlimmer or its licensors and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.
12. Prohibited Uses
You may not use the website:
- For unlawful or fraudulent purposes
- To violate intellectual property rights
- To harass, threaten, abuse, or discriminate
- To submit false or misleading information
- To transmit malicious code
- To collect personal information without authorization
- To interfere with website security
- To place fraudulent orders
- To circumvent purchasing restrictions
- To impersonate another person or organization
We may suspend or terminate access for prohibited conduct.
13. Disclaimer of Warranties
We aim to provide a reliable shopping experience, but we do not guarantee that the website will always be uninterrupted, secure, or error-free.
To the extent permitted by law, the website and services are provided on an “as available” basis. Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
14. Limitation of Liability
To the maximum extent permitted by applicable law, PetGlimmer will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products.
Where liability cannot legally be excluded, PetGlimmer’s liability will be limited only to the extent permitted by applicable law.
15. Indemnification
You agree to indemnify and hold harmless PetGlimmer and its service providers from claims, damages, liabilities, and reasonable expenses resulting from your unlawful use of the website, your violation of these Terms, or your infringement of another party’s rights.
This provision applies only to the extent permitted by applicable law.
16. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.
17. Changes to These Terms
We may update these Terms to reflect changes in our services, business practices, or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are published constitutes acceptance of the updated Terms where permitted by law.
18. Governing Law
These Terms are governed by the applicable laws of the Province of Quebec and the federal laws of Canada, without limiting any mandatory consumer protections available in the customer’s jurisdiction.
19. Contact Us
Questions about these Terms may be sent to:
PetGlimmer
5130 Av. Prince-of-Wales
Montréal, QC H4V 2N1
Canada
Email: support@petglimmer.shop
Phone: (877) 764-3772