Shipping policy
Shipping Policy
Last updated: August 5, 2026
This Shipping Policy explains how orders placed through petglimmer.shop are processed, shipped, tracked, and delivered.
1. Free Worldwide Shipping
PetGlimmer provides free standard shipping to customers worldwide.
No minimum purchase amount is required to qualify for free standard shipping unless a specific promotion or product page states otherwise.
Expedited shipping may not be available for every product or destination.
2. Delivery Time
Our estimated delivery timeframe is:
7–10 days
This timeframe is an estimate and may vary depending on the destination, carrier, local delivery network, customs procedures, holidays, weather conditions, or other circumstances outside our reasonable control.
Business days generally exclude weekends and public holidays.
3. Order Processing
Orders are reviewed and prepared after payment is successfully authorized.
During periods of unusually high demand, holidays, product launches, or promotional events, processing may take longer than usual. Customers will be contacted if a significant issue prevents the order from being fulfilled.
Orders containing multiple products may arrive in separate packages.
4. Shipping Destinations
We ship to most countries and regions worldwide.
Shipping may be unavailable to certain locations because of:
- Carrier restrictions
- Local laws or import regulations
- Customs limitations
- Service interruptions
- Remote-area delivery limitations
- International trade restrictions
If we are unable to ship your order, we will contact you and issue an appropriate refund.
5. Tracking Information
Tracking information will be provided when it is available from the shipping carrier.
Please allow time for the carrier’s tracking system to update after receiving your tracking number. Tracking may temporarily show limited information while the package is moving between facilities.
International shipments may be transferred between multiple carriers, and tracking updates may not appear at every stage.
6. Address Accuracy
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City and province or state
- Postal or ZIP code
- Country
- Telephone number
Contact support@petglimmer.shop immediately if you notice an address error.
We will try to update the address before shipment, but changes cannot be guaranteed after processing has begun.
7. Delayed Shipments
Although most orders arrive within the estimated timeframe, delays may occur because of:
- Customs inspections
- Carrier disruptions
- Severe weather
- Seasonal shipping volume
- Public holidays
- Transportation interruptions
- Incorrect or incomplete addresses
- Remote delivery locations
- Events beyond our reasonable control
A delayed tracking update does not necessarily mean that the package is lost.
Please contact us if your package has not arrived within a reasonable period after the estimated delivery date.
8. Lost Packages
If tracking indicates that a package has not moved for an extended period or appears to be lost, contact us at support@petglimmer.shop.
We may open an investigation with the shipping carrier. Depending on the investigation result, we may provide a replacement, refund, store credit, or another appropriate resolution.
9. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it:
- Check around the delivery location.
- Ask household members or neighbors.
- Check with building management or reception.
- Contact the local carrier.
- Contact PetGlimmer for additional assistance.
Carrier delivery scans may occasionally appear before the package is physically delivered.
10. Damaged Shipments
Please inspect your order after delivery.
If the package or product arrives damaged, contact us promptly and provide:
- Your order number
- Photographs of the outer packaging
- Photographs or videos of the damaged product
- A description of the issue
We will review the case and provide an appropriate resolution under our Return and Refund Policy.
11. Customs Duties and Import Charges
International orders may be reviewed by customs authorities.
Depending on the destination country, import duties, taxes, brokerage fees, or other charges may be assessed. Unless otherwise stated during checkout, these charges are determined by local authorities and may be the customer’s responsibility.
PetGlimmer does not control customs decisions or local import fees.
12. Refused or Unclaimed Packages
Packages that are refused, left unclaimed, or returned because of an incorrect address may be subject to review before a refund or reshipment is issued.
We may deduct costs resulting from incorrect customer-provided information where permitted by law.
13. Contact Us
For shipping assistance, contact:
PetGlimmer
5130 Av. Prince-of-Wales
Montréal, QC H4V 2N1
Canada
Email: support@petglimmer.shop
Phone: (877) 764-3772