Contact information
Contact Information
Last updated: August 5, 2026
PetGlimmer is committed to providing clear and accessible customer support.
Business Information
Business name: PetGlimmer
Website: petglimmer.shop
Email: support@petglimmer.shop
Phone: (877) 764-3772
Business address:
5130 Av. Prince-of-Wales
Montréal, QC H4V 2N1
Canada
Customer Support Hours
Monday through Friday: 9:00 AM–5:00 PM Eastern Time
Saturday, Sunday, and public holidays: Closed
Customer inquiries are generally answered within 1–2 business days.
Reasons to Contact Us
You may contact PetGlimmer regarding:
- Product information
- Order status
- Shipping and tracking
- Address corrections
- Cancellations
- Returns and refunds
- Damaged or defective products
- Incorrect or missing products
- Website issues
- General customer service concerns
Information to Include
For faster assistance, please include:
- Your full name
- Your order number
- Your checkout email address
- A clear explanation of your request
- Relevant photographs or videos
- Any applicable tracking information
Return Address Notice
Our listed business address is not automatically the designated return facility for every order.
Customers must contact support@petglimmer.shop before returning a product. We will provide the correct instructions after reviewing the request.
Products returned without authorization or sent to an incorrect location may not be properly received or processed.
Communication Standards
PetGlimmer aims to communicate respectfully and professionally with every customer.
We ask customers to provide accurate information and communicate respectfully with our support representatives. Threatening, abusive, fraudulent, or unlawful communications may result in restricted service where permitted by law.
Contact Details
PetGlimmer
5130 Av. Prince-of-Wales
Montréal, QC H4V 2N1
Canada
Email: support@petglimmer.shop
Phone: (877) 764-3772